Introduction to S-Shine Pty Ltd

With hundreds of clients in Sydney, S-Shine is one of the most successful privately owned cleaning companies in Australia.

Since inception in 2002, we have grown a considerably large work force servicing many of Sydney's most well known companies and organisations.

In every aspect of our business, we strive to earn and keep the trust our clients give us when they choose S-Shine as their cleaning provider.

Our Service Philosophy

The demand for our service exists because we can offer the client a means of consistently achieving housekeeping/cleaning objectives, in the most cost effective manner, without the day to day hassle, so that they can focus on their main activity.

Cleaning is our core business, achieving these objectives is our priority. Recognition from our customers on the success of our implementation has been and will remain our ticket to growth and survival in a fiercely competitive environment.

Our Mission Statement

• To achieve a reputation in the market place for OUTSTANDING SERVICE delivery.
• To allow our customers to be the judge of the quality of service provided.
• To encourage close and lasting relationships with our customers therefore building their trust and confidence‚Customers for life.
• To produce acceptable profits as a consequence of maintaining client satisfaction and the quality of our product-partnership.
• To set high standards and provide an environment that is conducive to attracting and retaining highly motivated, well-trained, loyal employees, which is the foundation for a healthy and successful organisation.
• To constantly seek ways to innovate, improve and lead in our field of endeavour.

Operations

 As cleaning specialists, we believe that our service role incorporates the following responsibilities :

To have professional know-how in terms of housekeeping / cleaning objectives
We believe that this is the very first requirement of our service role. Having the expertise to understand the objectives and to fulfill them requires specialist knowledge and experience. Knowing what to do, how to do it, when to do it, using which chemicals, which methods, which equipment and working to what plan.

As a minimum these objectives are :

• To maintain Health, Hygiene and Safety
• To preserve surfaces, finishes and fittings
• To maintain appearance levels
• To enhance the image of the clients organization through our work, our people and our attitudes
• Cleaning is a science of its own, so through ongoing training, we go to great lengths to ensure that all members of our team are competent Contract Cleaning Specialists.

Professional know-how in terms of cost effective implementation

• How many cleaners are required to perform the function, what specification, which methods, how much equipment, materials and so on.
• Which labour saving systems can be used and have the most cost effective combination of ingredients chosen?
• Once again specialist expertise is required!

Proper planning of required tasks, developing work site procedure and detailed Job Schedules is the starting point for operations. This ensures that all contractual and service objectives are built in and planned for. Staff are introduced to these as part of the site specific training and are then accessed against these for Qualification and ongoing performance monitoring.

We find that detailed and specific instructions leave little room for confusion and ensure that detailed work and periodic work take place (quality). This is a vital step in the achievement of our service objectives.

Ongoing audits and inspections by Supervisors and Management with feedback to staff, corrective action or recognition, reinforce desired behaviour and install a consistently high standard. For example, all areas are inspected, graded (good, fair, poor) and instant feedback given to staff and are followed up on.

We believe that employee satisfaction is vital for the achievement of our service excellence and customer satisfaction!

Our People Management Strategy :

- Set high standards, lead from above
- Communicate goals and objectives
- Training
- Set clear and detailed job specifications
- Monitor performance and give feedback
- Recognise desired behaviour / correct undesirable
- Encourage mutual respect
- Have regular meetings to discuss progress, reinforce team goals, give customer feedback, as for ideas and air problems.